CORE PRINCIPLES

From the beginning, Total Building Maintenance, Inc. set out to be different. To be better. To create a perfect balance of quality and service unmatched in the field. We established several guiding principles by which every facet of our business would operate. Now, years later, these values have become inextricably linked with our company’s services, products, and people.

Our unwavering commitment to these core principles is what continues to drive our business forward — ahead of our regional and national competitors.

Customer Commitment
Every customer counts! We work hard to build strong relationships with our customers, which translate into meaningful partnerships — partnerships that allow us to anticipate our clients’ needs and proactively manage each building.

Quality
Quality is not just a catchword to us. It’s essential. So, how do we make it happen day in and day out? By coupling structured employee training with proactive and routine building inspections by trained customer service professionals.

Personal Accountability
Our clients should be able to depend on us, without hesitation. We hold all our employees and business partners accountable for delivering on our promised commitments. We’re quick to acknowledge our mistakes and take immediate action to make a situation right.

Integrity
We conduct our business with the highest ethical and moral standards. Our leadership team is always first in setting the right example and ensuring our staff understands our expectations.

Good Citizenship
We give back — with our time, money, and resources — to the local communities in which we operate. Plus, we partner with our non-profit clients to help families and individuals in need.